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Frequently Asked Questions

When can I expect to receive my final documents?
Cruise documents will be sent to you via mail or email 2-3 weeks prior to departure.

Do I need travel insurance?
Travel insurance can be purchased through the cruise line or Travel Guard prior to final payment with The price will vary depending on the cost and length of your cruise. It is strongly suggested that you purchase travel insurance. Once you are within the final payment period the cruise lines will impose strict cancellation penalties as outlined in their brochures. These penalties will not be waived even for medical reasons. Please contact for further details.

Do I need a passport?
Cruises Departing Prior to June 1, 2009: United States and Canadian citizens traveling on an Alaska, Caribbean, Hawaii or Eastern Canada & New England cruise must have a photo identification and proof of citizenship. On cruises to most other destinations a valid passport will be required. Valid forms of proof of citizenship include either an original or certified copy of birth certificate or a U.S. naturalization certificate. Visas may be required for entry to certain countries.

IMPORTANT: Cruises Departing on and after June 1, 2009: The Department of State (DOS) and Homeland Security (DHS) will require ALL citizens of the United States, Canada, Bermuda and Mexico to have a valid passport to enter or re-enter the United States. For information on obtaining or renewing a passport please click here.

Non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their passport and Alien Registration Receipt Card.

All other non-U.S./non-Canadian citizens must have valid passports and any necessary visas. Such guests should verify carefully the existing identification requirements for their particular travel situation, as these requirements may change.

Is parking available at the pier?
Parking available at most of the piers, for a minimal fee (usually about $10/day). At some piers only cash is accepted.

How do transfers work?
Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.

Are there laundry services aboard?
Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Most ships also have self-service launderettes.

Are there medical services onboard?
Virtually every cruise ship has a fully-equipped medical facility and staff to handle almost any emergency. Prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

For any other questions or concerns please contact